Introduction to Partner Portal
The GuardWare Partner Portal is a centralised web-based portal for Partners, including Managed Service Providers (MSPs), System Integrators (SIs), and Resellers, to onboard, configure, and manage GuardWare products for customer organisations from a single platform.
Architecture
Access is scoped to each layer, with configurations and management responsibilities flowing from GuardWare to Partners and from Partners to Organisations. Partners cannot access data belonging to other Partners, and Organisation Users cannot access the Partner Portal or view other organisations.
GuardWare
Platform owner and super-admin
Provisions and manages all partner accounts. Controls global settings, product availability, and platform-wide templates. Has full visibility across all partners and organisations.
Partners
Operational managers for customer organisations
Creates and manages organisations under their account. Allocates licenses, configures policy templates, manages users, and monitors activity across their organisation portfolio.
Organisations (End Customers)
Individual customer environments
Each organisation maps to a single end customer. Users within an organisation access GuardWare products through their assigned Management Console only.
User Roles
Super Admin: Has full platform access. Provisions and manages all partner accounts and users. Creates global templates. Can transfer organisations between partners. Can create and manage Partner Users and other Super Admins.
Partner Admin: Has full access to the Partner Portal for their partner account, including managing organisations, products, licences, users, policies, and templates.
Partner User: Has operational access. Creates and manages organisations and users under their account, assigns licenses and templates, configures and connects services for the organisations.
Organisation User: Has access to the Management Console of their organisation only. Cannot access the Partner Portal.
Feature Overview
The Partner Portal provides the following capabilities:
Partner Management: Add, edit, and deactivate partner accounts. Configure partner details, assigned products, account status, and activation.
Organisation Management: Create and manage customer organisations. Configure organisation details, assign products and licences, and manage organisation status.
Service Integration: Configure SMTP and external services, including Microsoft 365 and Google Workspace, for use with the GuardWare Management Console. These integrations support system-generated communications and other portal functions that depend on the configured service.
User Management: Add, edit, and remove users within partner accounts and customer organisations. Manage user access and assigned roles.
Licence and Product Assignment: Assign GuardWare products and allocate licence counts to organisations. Monitor licence allocation and usage across the partner's organisation portfolio.
Policy and Template Management: Create and manage policy templates, including data type configurations and GuardWare PROTECT policies. Templates can be reused across multiple organisations.
Dashboard and Reporting: View licence allocation, agent status, Management Console usage, DISCOVER activity, and alert report volumes across managed organisations.
Management Console Access: Open the Management Console of an organisation under your partner account without signing in separately as an organisation user. This can be used for setup, validation, and troubleshooting.
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