LOGGING IN

Before accessing the Partner Portal, ensure that a partner account has been provisioned by GuardWare. The Partner Portal supports sign-in using email credentials, Microsoft 365, or Google Workspace.

The Partner Portal supports two roles:

• Partner Admin: Has full access to Partner Portal functions, including managing other Partner Portal users and reactivating deactivated organisations.
• Partner User: Can perform customer management functions but cannot add or modify other Partner Portal users or reactivate deactivated organisations.

Sign in via Email

Email sign-in uses credentials provided by GuardWare. During the first login, you must configure two-factor authentication (2FA) and change the temporary password provided in your welcome email.

1. Enter your email and the one-time password from your welcome email, and click Log In.

   
2. Set up 2FA using an authenticator app, such as Microsoft Authenticator or Google Authenticator.
3. Enter the authentication code generated by your authenticator app.
4. Change your password when prompted, then sign in again using your new password.
5. Enter the authentication code from your authenticator app.
6. Accept the End User Licence Agreement (EULA). The EULA is displayed only once.

After the initial setup, 2FA only needs to be completed as part of the normal email sign-in process. It does not need to be configured again unless it is reset from the Management Console.

Sign in via Microsoft Account

Microsoft 365 sign-in uses your organisation's Microsoft Entra ID authentication.

1. Ensure your Microsoft 365 account is associated with your organisation's Microsoft Entra ID environment.
2. Click Microsoft to continue with Microsoft authentication.

1. Authenticate using your Microsoft 365 account.
2. Accept the End User Licence Agreement (EULA). The EULA is displayed only once.

The Partner Portal does not require separate 2FA configuration for Microsoft 365 sign-in. Any authentication or multi-factor authentication requirements configured for your Microsoft account are handled by Microsoft.

Sign in via Google Workspace Account

Google Workspace sign-in uses your organisation's Google authentication.

1. Ensure your account belongs to a Google Workspace organisation.
2. Click to continue with Google authentication.

   
3. When prompted, click Continue to grant the required permissions.

   
4. Accept the End User Licence Agreement (EULA). The EULA is displayed only once.

The Partner Portal does not require separate 2FA configuration for Google Workspace sign-in. Any authentication or multi-factor authentication requirements configured for your Google account are handled by Google.

For a walkthrough of the core tasks, refer to the Partner Portal Quick Start Guide.