Whitelist GuardWare Management Console

Anti-virus, EDR, and XDR solutions can block or quarantine Management Console processes and files. This may interrupt web requests, reporting, monitoring, and database access.

Add the following process and folder exceptions to your security solution's exclusion or trusted applications list. Configure these exclusions before installing the Management Console where possible.

Configure exclusions before installation. Security tools may block or quarantine components while the installer creates them.

Web and service processes

Allow these processes so IIS, PHP, and Redis can support the Management Console.

• w3wp.exe
• php-cgi.exe
• php.exe
• RedisService.exe

Folders

Exclude these folders to prevent security software scanning the Management Console web content and MySQL data.

• C:\ProgramDataMySQL\MySQL Server 8.4 — if version 8.4 is installed
• C:\inetpub\wwwroot

Management Console processes

Allow these GuardWare processes to ensure Azure Key Vault handling, cloud monitoring, and reporting continue without interruption.

• GWAKVHandler.exe
• GWCloudMonitorV5.exe
• GWPhpReportHandler.exe
• InsightReportEngine.exe